IT Certification Exam Questions & Answers

NEW QUESTION 47
By default, CAB Approval is only requested for normal changes with moderate to high risk.

NEW QUESTION 48
A customer wishes to add a requirement to the Normal Change Model. Prior to transitioning the change status from New to Assess, they would like to ensure that the associated Configuration Item (CI) has a Proposed Change specified on the CI record.
What is the recommended approach to implement this requirement?

NEW QUESTION 49
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?

NEW QUESTION 50
Which of these are considered configuration base items? (Choose three.)

NEW QUESTION 51
How many columns can a formatter contain in a variable set?

NEW QUESTION 52
Technical consultants should attend workshops.

NEW QUESTION 53
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

NEW QUESTION 54
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.

NEW QUESTION 55
How to show the template bar at the bottom of the incident form?

NEW QUESTION 56
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

NEW QUESTION 57
Which of the following CANNOT be performed by catalog_manager role?

NEW QUESTION 58

Consider the above trigger intended to assign the Account to the manager of the Account’s region.
Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)

NEW QUESTION 59
Which table is used to store emergency change requests?

NEW QUESTION 60
What can you do to show the “No cart” option in catalog item form?

NEW QUESTION 61
There are two integration points available in ServiceNow ITSM: Platform Web Services and Event Management.

NEW QUESTION 62
Which change request fields are mandatory to transition from Review to Closed in the base platform configuration? (Choose 2 options)

NEW QUESTION 63
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

NEW QUESTION 64
How is the Resource Management application activated?

NEW QUESTION 65
The Change Management lifecycle steps, in order, include: