IT Certification Exam Questions & Answers

Q18. Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM.
What should the company do first to prepare its data for use with AI?

Q19. What is a potential source of bias in training data for AI models?

Q20. What should organizations do to ensure data quality for their AI initiatives?

Q21. Cloud Kicks wants to create a custom service analytics application to analyze cases in Salesforce. The application should rely on accurate data to ensure efficient case resolution.
Whichdata quality dimension Is essential for this custom application?

Q22. What should organizations do to ensure data quality for their AI initiatives?

Q23. Which type of bias results from data being labeled according to stereotypes?

Q24. What is the role of Salesforce Trust AI principles in the context of CRM system?

Q25. Cloud Kicks wants to use Einstein Prediction Builder to determine a customer’s likelihood of buying specific products; however, data quality is a…
How can data quality be assessed quality?

Q26. What is the most likely impact that high-quality data will have on customer relationships?

Q27. A service leader wants use AI to help customer resolve their issues quicker in a guided self-serve application.
Which Einstein functionality provides the best solution?

Q28. A consultant conducts a series of Consequence Scanning workshops to support testing diverse datasets.
Which Salesforce Trusted AI Principles is being practiced>

Q29. Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, withmissing contact Information and incomplete purchase histories.
How will this incomplete data quality impact the company’s operations?

Q30. An administrator at Cloud Kicks wants to ensure that a field is set up on the customer record so their preferred name can be captured.
Which Salesforce field type should the administrator use to accomplish this?

Q31. Cloud Kicks plans to use automated chat as its primary support channel.
Which Einstein feature should they use?

Q32. To avoid introducing unintended bias to an AI model, which type of data should be omitted?

Q33. Which type of bias results from data being labeled according to stereotypes?