Verified MB-240 Q&As – Pass Guarantee MB-240 Exam Dumps [Q26-Q44] – IT Certification Exam Questions & Answers

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Verified MB-240 Q&As – Pass Guarantee MB-240 Exam Dumps

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The Microsoft Dynamics 365 Field Service exam MB-240 by code is meant to test one’s skills in using the solutions that are related to the management of resources that complete the field service lifecycle. If in more detail, the knowledge that will be tested upon involves the implementation of field service processes, the configuration and deployment of Field Service applications, and other related concepts.

NO.26 You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.

Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.

Create Invoice Setup for site visits, with Invoice Recurrence of each month.

Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.

NO.27 DRAG DROP
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

NO.28 The field service team manager needs you to give a new technician user access to the system. The technicianwill use the mobile application to fill out work orders when they are onsite doing filed work to repair factorymotors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.Which two field service security roles will the new technician user need? Each correct answer presents part ofthe solution.

Field Service-Dispatcher

Field Service-App Access and Field Service -Resource

Field Service-Mobile User

Field Service-User

NO.29 You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.
You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.

Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.

Set the Default Radius Value to 50 under Scheduling Parameters.

Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.

Set the Default Radius Unit to Miles under Scheduling Parameters.

NO.30 There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

NO.31 Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accuratelycapture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?

Yes

NO.32 You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.
How should you configure the products?

On the Work Order Type record, set the value of Product to Customer Asset to Yes.

On the Incident Type record, set the value of Product to Customer Asset to Yes.

On the Product record, set the value of Convert to Customer Asset to Yes.

On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.

NO.33 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?

Yes

NO.34 You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?

Create a project for each developer, which publishes changes to a master project.

Create a project for each developer, using security roles to identify what customizations are available for modification.

Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.

Create a project for each developer, each within its own Woodford solution.

NO.35 Your company’s inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer’s request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

NO.36 Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. You are working with your company’s scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

NO.37 You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA’s availability.
What should you do?

Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.

Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.

Set Real Time Mode to Yes on the Schedule Assistant view.

Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.

NO.38 Your company uses Dynamics 365 for Field Service.
The company’s inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

NO.39 You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.
You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.

Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.

Set the Default Radius Value to 50 under Scheduling Parameters.

Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.

Set the Default Radius Unit to Miles under Scheduling Parameters.

NO.40 Drag and Drop Question
A new member of your company’s scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

NO.41 You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
“Your organization has not configured Field Service Mobile.”
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?

Update the Security Roles for the FSM project within Woodford.

Update the Priority for the FSM project within Woodford.

Update the Security Roles for all Bookable Resources within Dynamics 365.

Set Enabled for Field Service Mobile to Yes for all Bookable Resources.

NO.42 You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?

Create a project for each developer, which publishes changes to a master project.

Create a project for each developer, using security roles to identify what customizations are available for modification.

Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.

Create a project for each developer, each within its own Woodford solution.

NO.43 As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

Resources

Work Order Types

Booking Rules

Incident Type

NO.44 You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?

From an existing asset, click See records associated with this view, then click Connect.

On the Active Customer Assets screen, click New.

From an existing product, click Add New Adjustment Product.

Create a new product. Add a unit group and define the units.