[Aug 03, 2024] Lesson Brilliant PDF for the C-C4H56I-34 Tests Free Updated Today [Q28-Q50] – IT Certification Exam Questions & Answers

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[Aug 03, 2024] Lesson Brilliant PDF for the C-C4H56I-34 Tests Free Updated Today

Get New 2024 Valid Practice SAP Certified Application Associate C-C4H56I-34 Q&A – Testing Engine

NEW QUESTION 28
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

Auto flow

Language adaptation

Page layout

Adaptation

NEW QUESTION 29
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

Enable country/region

Maintain exchange rate

Maintain organizational units

Select country theme

NEW QUESTION 30
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

Set up a rule to route the e-mail to the tenant’s technical e-mail address.

Maintain and activate at least one e-mail channel.

Assign the team responsible for handling cases.

Create a case routing rule.

NEW QUESTION 31
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Cases

Phone calls

Registered products

Tasks

NEW QUESTION 32
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

Responsible employee

Team

Contact

Account hierarchy

NEW QUESTION 33
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

Registered products

Contacts

Products

Service contracts

NEW QUESTION 34
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

Share workspaces.

Hand over cases.

Create appointments.

Send e-mails to customers.

Make outbound calls.

NEW QUESTION 35
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

Auto flow

Language adaptation

Page layout

Adaptation

NEW QUESTION 36
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

Enable country/region

Maintain exchange rate

Maintain organizational units

Select country theme

NEW QUESTION 37
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

At least one registered product must be assigned to the installed base.

An active service contract must be added to the installed base.

NEW QUESTION 38
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

Installed base

Status

Subject

Case type

NEW QUESTION 39
What functionality can be enabled to assist agents with case resolution?

Create and assign surveys to the case.

Integrate a knowledge base.

Configure templates for responses.

Integrate Microsoft Teams.

NEW QUESTION 40
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

It is not possible to change an existing Case Type, so deactivate it and create a new one.

Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

NEW QUESTION 41
Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

Workflow

Message

Action

Condition

NEW QUESTION 42
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Category

Cause category

Incident category

Subcategory

NEW QUESTION 43
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Business

Administration

Technical

Development

NEW QUESTION 44
Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

Workflow

Message

Action

Condition

NEW QUESTION 45
Which elements are used to calculate the due dates defined in Service Level Agreements? Note:There are 2 correct answers to this question.

Service contract

Working calendar

Maintenance plan

Operating hours

NEW QUESTION 46
Which field can be used to determine Service Level Agreements?

Account role

Custom field

Reading value of a registered product

Event in case

NEW QUESTION 47
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

Business role

Security policy

User profile

Employee role

NEW QUESTION 48
Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

Sales area data

Price

Product group

Unit of measure

NEW QUESTION 49
What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

SAP Event Mesh

Machine learning

SAP Build Apps

SAP Cloud Integration

NEW QUESTION 50
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

Maintenance plan

Product

Registered product

Warranty

When you create or edit an installed base, you can assign different objects to it at item level. The objects that you can assign are:
Product: This is a generic product that is not serialized or tracked individually. You can assign a product to an installed base to indicate the type or category of the product that is installed at the customer site.
For example, you can assign a product called “Laptop” to an installed base to represent any laptop that belongs to that installed base.
Registered product: This is a serialized product that has a unique identifier and can be tracked individually. You can assign a registered product to an installed base to indicate the specific product that is installed at the customer site. For example, you can assign a registered product with a serial number
“123456789” to an installed base to represent a particular laptop that belongs to that installed base. A registered product can also have warranty and maintenance plan information associated with it.
Functional location: This is a logical or physical location where the products are installed or used. You can assign a functional location to an installed base to create a hierarchical structure of the installed base. For example, you can assign a functional location called “Office A” to an installed base to represent a sub-location within the installed base where some products are located. A functional location can also have other functional locations, products, or registered products assigned to it as sub-items.
Maintenance plan: This is a plan that defines the schedule and scope of the maintenance activities for the products. You cannot assign a maintenance plan to an installed base at item level. A maintenance plan can only be assigned to a registered product as a sub-item. For example, you can assign a maintenance plan called “Annual Service” to a registered product to indicate the frequency and type of service that the product requires.
Warranty: This is a contract that defines the terms and conditions of the warranty coverage for the products. You cannot assign a warranty to an installed base at item level. A warranty can only be assigned to a registered product as a sub-item. For example, you can assign a warranty called “Standard Warranty” to a registered product to indicate the duration and scope of the warranty that the product has. References = Using an Installed Base; Using Installed Bases and Registered Products

SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Configuration SLA, Categories and Case Routing Set up master data regarding Account, Contact, Product, Organization and employees
Topic 2	Enable the system through Activation of Services Manage the Personalization, Extension fields, Validations and Determinations
Topic 3	Configuration Document Types, Party Role, Status Schema and Business Flows Set up the service objects Registered Products, Installed Base and Warranty
Topic 4	Manage the creation of User and business roles including authorization Configuration the Agent Desktop for CTI and Interaction Center Processes