[Apr 22, 2023] Fully Updated Free Actual Salesforce CRT-251 Exam Questions [Q127-Q149] – IT Certification Exam Questions & Answers

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[Apr 22, 2023] Fully Updated Free Actual Salesforce CRT-251 Exam Questions

Free CRT-251 Questions for Salesforce CRT-251 Exam [Apr-2023]

To pass the Salesforce CRT-251 certification exam, candidates must demonstrate a thorough understanding of sales cloud functionality, including account and opportunity management, lead and campaign management, and forecasting and reporting. They must also be able to design and implement custom solutions that meet the unique needs of their clients. The exam is comprised of 60 multiple-choice questions and has a time limit of 105 minutes. Successful candidates will receive a Salesforce Certified Sales Cloud Consultant certification, which is recognized as a mark of excellence in the industry.

NEW QUESTION 127
To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
What feature meets this requirement?

Case Comments

Case Escalation Rule

Case Assignment Rule

Auto Response Rule

NEW QUESTION 128
A premier customer for Universal Containers needs access to confidential product roadmap information.
Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)

Remove access to content after a specified date.

Require the customer to enter a password to view the content.

Require the customer to enter a security token to download the content.

Require the recipient to log into Salesforce to access the content.

NEW QUESTION 129
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)

Report on campaign return on investment (ROI)

Report on the discount approval time for quotes

Dashboard of month-over-month trend of lead conversions

Dashboard of opportunity stage duration

NEW QUESTION 130
During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference.
What should a consultant do in response to this news?

Ask the client to sign off on requirements and start the build.

Update the solution design while the team is out of the office.

Set up two requirements workshops for the following week.

Update the project plan and communicate it to stakeholders.

NEW QUESTION 131
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? Choose two answers.

Attributes needed to segment and categorize customers.

Distance between customer headquarters and their sales representatives

Average number of customers managed by a sales representative.

Number of currencies needed to support each sales territory.

NEW QUESTION 132
The Cloud Kicks global sales teams are distributed across regions. Sales leadership wants to give access to dashboards based on region. For example, users within the region should have access to regional dashboards while the leadership team should have access to global dashboards.
What should the consultant recommend meeting this requirement?

Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership and team.

Create one Dashboard folder for all regional sales teams and one Dashboard folder for the leadership team.

Create one Dashboard folder for all regions for sales and leadership teams with View access.

Create region-based sales groups, one leadership group, and one Dashboard folder with View access.

NEW QUESTION 133
Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records.
What should the consultant recommend to meet the requirement?

Gmail for Salesforce

Marketing Cloud Journeys

Email to Lead

Einstein Activity Capture

NEW QUESTION 134
The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address. This has resulted in high volume of unconverted leads. Which solution should be used to identify and block future duplicates from being created?

Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.

Build a report that groups leads by email address to identify and merge duplicates

Use Dataloader to import the leads each week instead of entering leads individually.

Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.

NEW QUESTION 135
What should a consultant recommend to show a dashboard with forecast by product family with quotas?

Build a joined report with closed opportunities, forecasting items, and quotas.

Create an analytic snapshot to capture the opportunity forecast.

Customize quotas with product report, and add necessary fields.

Build a custom report type with forecasting quotas and forecasting items.

NEW QUESTION 136
Which three are Chatter features? (Choose three.)

Events

Feeds

Bookmarks

Notes

Recommendations

NEW QUESTION 137
The members of an opportunity team at Northern Trail Outfitters (NTO) are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with most current quote. How can the sales engineer identify the opportunities latest quote?

Reference the synced quote field on the opportunity record

Reference the synced quote history on the opportunity

Reference the last modified date on the quotes

Follow the opportunity’s quotes in chatter.

NEW QUESTION 138
A premier customer for Universal Containers needs access to confidential product roadmap information. Which two steps should a sales representative take to securely send this information using content delivery? (Choose two.)

Remove access to content after a specified date.

Require the customer to enter a password to view the content.

Require the customer to enter a security token to download the content.

Require the recipient to log into Salesforce to access the content.

NEW QUESTION 139
The Universal Containers credit department uses a third-party application for credit ratings. Credit department managers need to launch an external web-based credit application from a customer’s account record in Salesforce. The application uses a credit ID on the account object. What should a consultant recommend to meet this requirement?

Create a workflow rule to launch the product fulfillment application and pass the credit ID.

Create a custom button that calls an Apex trigger to launch the credit application and pass the credit ID.

Create a formula field that uses the hyperlink function to launch the credit application and pass the credit ID.

Create a custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID.

NEW QUESTION 140
How is the campaign influence for opportunities impacted when a contact is associated to an opportunity in a contact role, if the influence timeframe for a campaign is 60 days?

All campaigns created within the last 60 days will be added to the campaign influence related list.

Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.

All contacts associated with campaigns will be added to the campaign influence related list.

Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaigns with Influenced Opportunities Report.

NEW QUESTION 141
Northern Trail Outfitters has Advanced Currency Management enabled and needs report that span time periods when the exchange rate was different. What is the converted amount based on this scenario?

On exchange rates that use the most current entry

On exchange rates entered in the opportunity

On exchange rates that use the oldest entry

On the historical exchange rate associated with the close date

NEW QUESTION 142
Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer’s account record in salesforce. The application uses a credit ID on the account object. What should be created to meet this requirement?

A workflow rule to launch the product fulfilment application and pass the credit ID

A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID

A formula field that uses the hyperlink function to launch the credit application and pass the credit ID

A custom button that calls an Apex trigger to launch the credit application and pass the credit ID

NEW QUESTION 143
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?

Create different record types and sales processes for each line of business, and assign different stages to each page layout.

Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.

Create different record types and sales processes for eachline of business, and assign different page layouts to each record type.

Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.

NEW QUESTION 144
The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?

Opportunity, opportunity product, campaign, custom object-shipment status

Opportunity, opportunity product, custom object-shipment status

Lead, account, opportunity product, custom object-shipment status

Lead, opportunity, product, custom object-shipment status

NEW QUESTION 145
Universal Containers’ (UC) sales reps have said there are too many reports and dashboards which makes it hard to find what is important to them.
What should a consultant recommend that use to solve this issue?

Custom report types

Private folders

Enhanced Folder Sharing

Dashboard Filters

NEW QUESTION 146
Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?

Review the current system with all levels of users to understand their requirements.

Review the current system with executive management to understand their requirements.

Review the current system with IT management to understand their requirements.

Review the current system and configure Sales Cloud to work in the same way.

NEW QUESTION 147
Cloud Kicks requires its sales reps to 90 through an internal certification process on myTrallhead before they add specific groups of Products to Opportunities.
Which two solutions should be used to validate that sales reps have completed the myTrailhead badge?
Choose 2 answers

Use a validation rule on Opportunity Products to prevent a sales rep from adding Products marked as requiring the myTrailhead badge if the rep has yet to complete the badge.

Use a Process Builder process on Products marked as requiring the myTrallhead badge to automatically share the Products with sales reps who have completed the badge.

Use a validation rule on Products marked as requiring the myTrailhead badge to prevent those Products from being added to an Opportunity.

Use a separate once book for the Products requiring the myTrailhead badge and only share the once book with sales reps who have completed the badge-

NEW QUESTION 148
The admin at uBHMBon tamers has been getting complaints from sales reps about duplicate Leads … Salesforce. The admin has already set up a matching rule for Leads.
What should the consultant recommend to resolve the issue?

Confirm the standard matching rule is inactivated.

Change the criteria for the standard Lead matching rule.

Change the criteria for the standard Contact matching rule.

Confirm the custom matching rule is activated.

NEW QUESTION 149
Cloud Kicks is now live and training is complete, but the system administrator keeps calling with questions about the process. Which strategy should the Consultant use?

Test the process to make sure it still works.

Direct the admin to ask Salesforce

Conduct a Knowledge Transfer with the admin.

Have the admin review the solution design.

The Salesforce CRT-251 exam is a computer-based test that consists of 60 multiple-choice questions. The exam duration is 105 minutes, and the passing score is 67%. The exam covers a range of topics, including Salesforce products and features, sales methodologies, lead management, opportunity management, forecasting, and reports and dashboards. Candidates must have a solid understanding of these topics to pass the exam.

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