Latest Salesforce FSL-201 PDF and Dumps (2023) Free Exam Questions Answers [Q13-Q36] – IT Certification Exam Questions & Answers

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Latest Salesforce FSL-201 PDF and Dumps (2023) Free Exam Questions Answers

Pass Your Field Service Lightning program FSL-201 Exam on Feb 10, 2023 with 140 Questions

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NEW QUESTION 13
Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

Create a New Task linked to the Contact and assign to a Sales Rep.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

Create a custom Visualforce page to create a new Opportunity.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

NEW QUESTION 14
An Architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company’s HR system.
What should an Architect determine before recommending a solution?

Determine inbound integration requirements, then identify frequency.

Determine data access prevention requirements, then identify frequency.

Determine data volume requirements, then identify the loading schedule.

Determine data access prevention requirements, then identify system constraints.

NEW QUESTION 15
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?

Create a product item for each door lock utilizing standard field

Create a product item with all the serial numbers in the noted section

Create a product item and enter a serial number in related list

Create a product item and enter technician lock quantity

NEW QUESTION 16
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

Create a Flow that adds two Signature Blocks when the Service Report is generated,

Create relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create two Service Reports and add one Signature Block to each Report.

NEW QUESTION 17
Northern Trail Outfitters needs to make synchronous callouts “available to promise” services to query product availability and reserve inventory during customer checkout process.
Which two considerations should an integration architect make when building a scalable integration solution?
Choose 2 answers

The typical and worst-case historical response times.

The number batch jobs that can run concurrently.

How many concurrent service calls are being placed.

The maximum query cursors open per user on the service.

NEW QUESTION 18
A customer indicates their point-of-sale system can be configured to upload a file every fifteen minutes. The filename Is not consistent for each upload. Their consultant recommends they use a File Drop Automation, Which two considerations should be made7 Choose 2 answers

They may utilize an external FTP site.

The directory Is unable to be used by another File Drop Automation.

The directory used by the file trigger should be inside the import directory.

The directory cannot contain more than five file triggers.

NEW QUESTION 19
A company in a heavily regulated industry requires data in legacy systems to be displayed in Salesforce user interfaces (UIs). They are proficient in their cloud-based ETL (extract, transform, load) tools. They expose APIs built on their on-premise middleware to cloud and on-premise applications.
Which two findings about their current state will allow copies of legacy data in Salesforce?
Choose 2 answers

Only on-premise systems are allowed access to legacy systems.

Cloud-based ETL can access Salesforce and supports queues.

On-premise middleware provides APIs to legacy systems data.

Legacy systems can use queues for on-premise integration.

NEW QUESTION 20
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

First time fix rate: The percentage of on-site service requests resolved on the first visit.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

Average time to repair: The average time required to repair or install as asset.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

NEW QUESTION 21
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Create a recurring Service Appointment

Create Resource Absences every day.

Use appropriate Resource Operating Hours.

Use the Resource Availability Rule.

NEW QUESTION 22
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field “In Jeopardy.”

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

NEW QUESTION 23
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

Set the Polygon Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Highest Level.

Set the Territory Assignment Policy to the Lowest Level.

Set the Polygon Assignment Policy to the Lowest Level.

NEW QUESTION 24
Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

Use Assets and define a hierarchy.

Use a custom object to model the BoM.

Use an ERP to manage the BoM.

Use Products and add to an Order.

NEW QUESTION 25
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?

Define start after finish and same day dependencies

Define a same start dependency

Define same resource and start dependencies

Define start after finish dependencies

NEW QUESTION 26
Northern Trail Outfitters is seeking to improve the performance and security of outbound integrations from Salesforce to on-premise servers.
What should the Architect consider before recommending a solution?

External gateway products in use

A Default gateway restrictions

Considerations for using Deterministic Encryption

Shield Platform Encryption Limitations

NEW QUESTION 27
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors’ experience?

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 2 as an Excluded Resource.

NEW QUESTION 28
Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Add all other Resources as Excluded Resources.

Add the Resource as a Required Resource.

Add the Resource as a Preferred Resource.

Add the Account as one of the Resource Skills.

NEW QUESTION 29
Northern Trail Outfitters requires an integration to be set up between one of their Salesforce orgs and an external data source us Salesforce Connect. The external data source supports Open Data Protocol.
Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce?
Choose 3 answers

Configure Identity Type for OData connection.

Configure a Certificate for OData connection.

Configure Special Compatibility for OData connection,

Configure CSRF Protection for OData connection.

Configure CSRF Protection on External Data Source.

NEW QUESTION 30
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

Apply the Reshuffle action within the Gantt.

Define a Global Optimization job to run hourly.

Create a custom Gantt action to call an Apex class to reschedule appointments.

Write a batch Apex class to unschedule low priority work orders.

NEW QUESTION 31
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?

Create a map polygon of the affected area to select service appointments for rescheduling.

Create a report to identify service appointments in the area and notify service resources.

Push reschedule notifications to service resources using the field service lightning mobile app.

Configure a new scheduling policy to change service appointments.

NEW QUESTION 32
an inventory manager at universal containers wants to better understand the distribution of a critical and expensive part across all Inventory locations as the is reused and restocked What should the consultant leverage to meet this requirement?

Assets

entertainment plan

product item

maintenance plan

NEW QUESTION 33
universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?

Resource schedule optimization

Reschedule appointment

Fix overlaps

Fall in schedule

NEW QUESTION 34
Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

Work Orders

Assets

Cases

Service Appointments

NEW QUESTION 35
Northern Trail Outfitters (NTO) has recently implemented middleware for orchestration of services across platforms. The ERP system being used requires transactions be captured near real time at a REST endpoint initiated in Salesforce when creating an order object. Additionally, the Salesforce team has limited development resources and requires a low code solution.
Which two options will fulfill the use case requirements?
Choose 2 answers

Use Remote Process Invocation fire and forget pattern on insert on the order object using Flow Builder.

Implement a Workflow Rule with Outbound Messaging to send SOAP messages to the designated endpoint.

Implement Change Data Capture on the order object and leverage the replay Id in the middleware solution.

Use a process builder to create a Platform Event, selecting the record type as the Platform Event Name on insert of record.

NEW QUESTION 36
which work rule should a field service lightning consultant use to assign service resources based on related object records?

resource availability

extended match

match field

required resources

FSL-201 Dumps for Field Service Lightning program Certified Exam Questions and Answer: https://www.it-tests.com/FSL-201.html

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IT Certification Exam Questions & Answers

Difficulty in writing FSL-201 Exam

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