Free Salesforce Field-Service-Lightning-Consultant Exam 2023 Practice Materials Collection [Q40-Q55] – IT Certification Exam Questions & Answers

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Free Salesforce Field-Service-Lightning-Consultant Exam 2023 Practice Materials Collection

Field-Service-Lightning-Consultant Exam Info and Free Practice Test All-in-One Exam Guide Apr-2023

QUESTION 40
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers

Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres

Multiday work schedule only aerial routing.

Street level routing incorporates Google map api and run faster than aerial routing

Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres

Aerial routing computes the shortest distance between two locations bassed on a straight-line route

QUESTION 41
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

QUESTION 42
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

Product Catalog

Site Details

Asset History

Contact

Address

QUESTION 43
Universal container is evaluating a strategy for reducing the cost of service using the automated scheduling Which two approaches will contribute to this goal?

Reduce the travel time per work order

Reduce the overtime per work order

Reduce the number of territories

Reduce the work order per shift

QUESTION 44
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

First time fix rate: The percentage of on-site service requests resolved on the first visit.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

Average time to repair: The average time required to repair or install as asset.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

QUESTION 45
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource’s timesheet be configured to track the total time spent?
on each step?

Relate the timesheet entries to the work order line time

Relate the timesheet entries to the service appointment

Relate the time sheet to the service appointment

Relate the time sheet to the work order line item

QUESTION 46
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

Work Order Record Types for Break-fix, Install, and Inspection.

Work Type Line Items for Install, Break-fix, and Inspections.

Work Types and Skill Requirements for Install, Break-fix, and Inspections.

Work Order custom fields to define Install, Break-fix, and Inspections.

QUESTION 47
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

Create Work Types with Work Order Line Items.

Create Work Types with Products Consumed.

Create Work Types and Locations.

Create Work Types with Products Required.

QUESTION 48
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

Generate service in the organization’s default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriate repair work type

QUESTION 49
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which tow items should a Consultant recommend in order to achieve this? (Choose two.)

Use Record Types to achieve pre-defined templates.

Add the Work Order Quick Action on the Case.

Add the Work Order Quick Action on the Account.

Use Work Types to achieve pre-defined templates.

QUESTION 50
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Build a report to view Products Consumed on Work Order Line Items.

Build a report using the Service Appointment Inventory module.

Build a report to view Products Consumed on Work Orders.

Build a report using the Work Order inventory module.

Build a report to view Inventory Transactions.

QUESTION 51
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service

Use the work type to define the installation services for each product- use work order to track work for each customer – use service appointment to assign the work

Use cases to define the installation services for each product – use service appointment to track the work for each customer- use work order to assign the work

Use service appointment to define the installation services for each product – use work order to track order for each customer use task to assign the work

Use work order to define the installation services for each product use work type to each work – use work type to track work for each customer – use service appointment to assign the work

QUESTION 52
A universal container customer is having issues with three containers at the customer’s site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

Add each asset to a separate work order line item. Create a service appointment for the work orders.

Add each asset to a separate child work order. Create a service appointment for the parent work order.

Add each asset to a separate work order line item. Create a service appointment for each line items.

Add each asset to a separate work order. Create a service appointment for each a. work order.

QUESTION 53
Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on “Widget 1” at their location. What should be implemented to ensure the customer’s case automatically receives remote technical support?

Create an Entitlement Template on the Product.

Create a Workflow Rule on the Case.

Create a Milestone on the Product.

Create a Visualforce Page on the Case.

QUESTION 54
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

Assign the appropriate skills to resources.

Use work types with required skills.

Select the relevant work types for each resource.

Create multiple work order line items per service.

QUESTION 55
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

Reshuffle

Group Nearby

Resource Schedule Optimization

In-day Optimization

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To become a Salesforce Certified Field Service Lightning Consultant, candidates must have a solid understanding of the Field Service Lightning platform and be able to effectively manage and implement it for their clients. This includes understanding how to configure and customize the platform, manage work orders, dispatch and mobile solutions, and integrate the platform with other Salesforce tools and features.

Pass Salesforce Field-Service-Lightning-Consultant Actual Free Exam Q&As Updated Dump: https://www.it-tests.com/Field-Service-Lightning-Consultant.html