Updated PDF (New 2024) Actual WGU Organizational-Behaviors-and-Leadership Exam Questions [Q37-Q59] – IT Certification Exam Questions & Answers

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Updated PDF (New 2024) Actual WGU Organizational-Behaviors-and-Leadership Exam Questions

Verified Organizational-Behaviors-and-Leadership Exam Dumps PDF [2024] Access using It-Tests

QUESTION 37
Which option defines organizational culture?
Choose 1 answer

A diverse cultural subset working together to strengthen impact

A shared system of meanings that is unique to the organization

An organizational segmentation according to cultural background

A human resources department program for recognizing diversity

QUESTION 38
What is a characteristic employed by transformational leaders?
Choose 1 answer

Contracts exchange of rewards for effort

Provides vision and sense of mission and gains trust

Practices management by exception

Intervenes only if performance standards are not met

QUESTION 39
A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer

Type D personality

Technical expertise

Authoritarian personality

Propensity for social loafing

QUESTION 40
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

Roughing and compromise

Authoritative command and roughing

Expansion of resources and confrontation

Superordinate goals and altering the structural variables

QUESTION 41
To promote self-managed work teams, an organization devised an “initiative-taking training program” for its employees.
Which part of a self-managed team is being promoted in the given scenario?

Self-awareness

Employee-driven decision making

Risk-taking

Competitive work environments

QUESTION 42
What is true about social loafing in the work place?
Select one.

It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.

It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.

It supports low employee performance and satisfaction when employees are performing structured tasks in groups.

QUESTION 43
A company is changing their work organization from employees working individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Choose 1 answer

Reward system that recognizes only group activity

Reward system that rewards only individual performance

Reward system that discourages collaboration by individuals

QUESTION 44
What is a personal view of how one is supposed to act in a given group situation?
Select one.

Role expectation

Role identity

Role conflict

Role perception

QUESTION 45
What is a characteristic of cross-functional teams?
Select one.

Team members’ votes on decisions are sequenced according to the hierarchy of the function they represent.

Team members are from a vertical cross-section of the organization.

Although team members cross functions they come from the same work area.

Team members are from about the same hierarchical level.

QUESTION 46
What is an advantage of a cohesive group?
Select one.

When organized by department, task subgroups compete within the group.

When performance-related goals are low, a cohesive group is more productive.

When performance-related goals are high, a cohesive group is more productive.

When organized by department, task subgroups do not form and command groups emerge.

QUESTION 47
What is an advantage of a strong organizational culture?
Choose 1 answer

Employee behavior is rarely affected.

There is a lack of behavioral consistency

The company has low employee turnover.

Organizational purpose results in limited cohesiveness.

QUESTION 48
What is a purpose of employee performance evaluations?
Choose 1 answer

To provide feedback and determine reward allocations

To determine who is best tuned to organizational politics

To serve as a screening device for selecting new employees

To measure the physiological symptoms of organizational dysfunctionality

QUESTION 49
What is a difference between a work group and a work team
Select one.

A work group’s performance is greater than the sum of the individual inputs while a work teamfocuses on improving individual efforts.

Work group members work individually while work teams accomplish work through a coordinated effort.

Work group skills are complementary while work team skills are random and varied.

The goal of work groups is collective performance while the goal of work teams is to share information that is helpful to each worker.

QUESTION 50
Which approach might be used to mentor a less-experienced employee?
Choose 1 answer

Coaching and threatening

Refereeing and counseling

Counseling and sponsorship

Threatening and sponsorship

QUESTION 51
A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Choose 1 answer

Change work group roles at random

Assign individual roles rather than mutual team roles

Share information but not engage in collective performance goals

Take action on problems as individual members as well as in work teams

QUESTION 52
A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.

Avoiding social loafing by making sure all accountability is joint accountability.

Ensuring there is zero conflict among team members

Utilizing both individual rewards and team rewards

Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning

QUESTION 53
What is one of the six primary characteristics that define an organization’s culture?

Adaptability

Aggressiveness

Political orientation

Market orientation

QUESTION 54
A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

Team activities

Team cooperativeness

Team members’ attitudes

Team results being tied to important goals

QUESTION 55
What is a characteristic of problem-solving teams that is different than cross-functional teams?

Problem-solving team members meet only on a virtual basis.

Problem-solving team members come from different work units.

Problem-solving team members come from the same work unit.

Problem-solving teams use only computer technology to tie them together physically

QUESTION 56
Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer

McGregor’s Theory X and Theory Y

McClelland’s Theory of Needs

Maslow’s Hierarchy of Needs Theory

Two-Factor Theory

QUESTION 57
Which method should be used to maximize team member participation in global meetings?
Select one.

Change of global meeting membership frequently to maintain interest in meetings

A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members

Electronic technology to tie team members together during meetings

Parallel voice messaging contacts to tie members together

QUESTION 58
A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

Use conflict resolution methods

Impose a solution

Change team membership

Take a hands-off attitude

QUESTION 59
Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

Formed to meet social interactions’ needs

Usually has a negative impact on the organization

Defined by organizational structure

Directed towards organizational goals